These are the Terms and Conditions on which Elite Swimming Academy Limited (“we”, “us”, “our”) provides swimming lessons to you, the customer (“you”, “your”). By booking lessons with us, you agree to these Terms and Conditions. Please read them carefully.
1. About Us
Elite Swimming Academy Limited is a company registered in England and Wales, company number 06917296.
Registered office: Room 73, Wrest Park, Silsoe, MK45 4HR.
Website: www.eliteswimmingacademy.co.uk
Contact: Contact Us
2. Registration & Contact Details
Before making a booking, you must register online at ESA Registration or by phone. You must provide accurate details, including:
Your name and contact information
The student’s name, age, and medical conditions
A valid email address (for booking and invoices)
You are responsible for keeping your contact details updated.
3. Lesson Types
We offer:
Weekly Lessons – Term-time lessons booked per term.
Intensive Courses (Crash Courses) – Five-day courses held during school holidays.
“Lessons” in these Terms refers to both Weekly Lessons and Intensive Courses unless stated otherwise.
4. Bookings & Contract
A booking is only confirmed when:
We receive your payment (or a payment on account agreed by us), and
You receive a confirmation email from us.
Your booking is a contract for the period confirmed. Weekly Lessons renew each term unless you cancel in line with these Terms.
5. Payment
You must pay for lessons in accordance with the following terms. We accept credit/debit cards (except Amex) and BACS transfers. We do not accept cash or cheques.
Weekly Lessons
Payment is due in full at the time of booking, unless otherwise agreed in writing.
At our discretion, we may allow part payments upon request.
Payment Plan Options:
Minimum payment of £100 is required before the first day of term to secure your place.
Remaining balance due by the start of the fourth week of term, unless a written plan is agreed.
Monthly instalments available only if each payment is at least £100.
Alternative option: pay half at the start of term and half at half-term.
Intensive Courses (Crash Courses)
Full payment required before the first day of the course.
Participation will not be permitted without full payment.
Late Payments
£15 admin charge added to overdue invoices.
Interest at 8% per annum above Bank of England base rate will accrue daily until payment is made.
ESA reserves the right to suspend or cancel lessons if payment is late.
Persistent Non-Payment
Accounts overdue by 30 days may be referred to a collection agency or pursued through small claims.
Any reasonable collection costs will be added to your balance.
Future bookings may be cancelled if your account remains unpaid.
Disputed Charges
Notify us of any disputed charge within seven days of the invoice date.
If an error is found, we will correct or credit the amount.
6. Prices
Lesson prices are as listed on our website at the time of booking. Prices may increase at renewal. VAT is included where applicable.
7. Lesson Attendance & Cancellations
Lessons start at the scheduled time; missed time cannot normally be made up.
If you cancel your booking, refunds are at our discretion and may be reduced to cover costs.
Lesson Cancellations by ESA – Pool or Teacher Issues
In the event that a lesson is cancelled due to pool closure, facility issues, or teacher illness, Elite Swimming Academy will always offer a make-up lesson at a later date.
If we are unable to provide a make-up lesson, the cost of the missed session will be credited to your account for use against future lessons.
Refunds will only be offered in exceptional circumstances.
We will notify you as soon as possible and, where appropriate, may provide a substitute teacher to minimise disruption to your child’s learning.
ESA may cancel or rearrange lessons for other operational reasons. Where this occurs, we will make reasonable efforts to provide alternatives or reschedule.
8. Missed Lessons
Missed lessons are non-refundable unless due to serious illness or bereavement, at our discretion.
9. Illness & Fitness to Swim
Students must not swim if they have a contagious illness or diarrhoea within 48 hours of a lesson.
Medical conditions must be declared at registration and updated as needed.
ESA may refuse participation if swimming is unsafe for the student.
10. Behaviour & Safety
ESA reserves the right to remove any student or parent whose behaviour disrupts lessons or endangers others. Refunds will not be given in this case.
11. Supervision of Children
Parents/guardians must supervise children outside the pool.
Parents must stay on-site during lessons for children.
Siblings and other children must be supervised at all times.
12. Safeguarding & Photography
Photography and filming at lessons is strictly prohibited.
Professional underwater photography sessions may be arranged by ESA; details will be provided in advance.
13. Pool Rules
Each pool we use operates under its own rules and regulations, which are displayed at the venue.
You and your child are required to follow these rules at all times.
Failure to follow pool rules may result in removal from the pool or termination of lessons.
14. Force Majeure
ESA is not responsible for cancellations or changes caused by events beyond our control, including extreme weather or public health measures.
Refunds are not guaranteed in such circumstances, but we will make reasonable efforts to reschedule lessons.
15. Liability
ESA is not responsible for loss or damage to property at lesson venues.
Nothing in these Terms limits our liability for death, injury, or fraud caused by our negligence.
16. Non-Transferable Bookings
Lesson bookings and credits are non-transferable and may not be resold or assigned without our written consent.
17. Other Important Terms
ESA may transfer its rights under this contract but will notify you if we do.
If a court finds any term unlawful, the rest remain in force.
If we delay enforcing these Terms, we can still enforce them later.
These Terms are governed by English law and disputes will be handled in the courts of England and Wales.
By booking lessons, you confirm that you have read, understood, and agreed to these Terms and Conditions.
