These are the terms and conditions on which Elite Swimming Academy Limited (“we” and “us”) provide one-to-one swimming lessons to you, the adult student (“you”). Please read them carefully before making a booking.
1. About Us
Elite Swimming Academy Limited is registered in England and Wales (Company No. 06917296).
Registered office: Room 73, Wrest Park, Silsoe, MK45 4HR.
Website: www.eliteswimmingacademy.co.uk
Contact: Contact Us
2. Registration & Contact Details
You must register online (ESA Registration) or by phone before booking. You must provide:
Your full name and contact details
Any relevant medical conditions affecting your ability to swim
You are responsible for keeping your contact details up to date.
3. Bookings & Contract
A booking is confirmed when:
We receive your payment (or an agreed payment on account), and
We send you a confirmation email.
This forms a legally binding contract until the last lesson of your booking.
4. Payment
Single Lessons: Payment for each lesson must be made in full before the lesson takes place.
Block Bookings: If you book multiple lessons as a block, we strongly encourage payment in full at the time of booking. We may, at our discretion, agree a payment plan, but all instalments must be paid before the corresponding lessons take place.
Accepted Methods: Major credit/debit cards (excluding American Express) and BACS transfers. We do not accept cash or cheques.
Late Payments: If payment is not received on time, we reserve the right to suspend or cancel lessons. Interest will accrue at 8% per annum above the Bank of England base rate on overdue balances, and a £15 administration fee will be applied.
Disputed Charges: If you believe a charge is incorrect, notify us within 7 days of the invoice date. We will investigate and adjust or refund if appropriate.
5. Lesson Provision
Lessons will take place on the dates, times, and locations set out in your booking.
Lessons will start at the scheduled time. If you are late, the lesson will not be extended.
If you cannot attend, you must inform us at least 24 hours in advance to be eligible for a credit or refund. Less than 24 hours’ notice means the lesson is payable in full.
6. Changes & Cancellations
We may reschedule lessons due to pool availability or teacher illness. You may accept an alternative time, take a credit, or receive a refund for cancelled lessons.
You may request to reschedule lessons; we will use reasonable efforts to accommodate, but cannot guarantee availability.
We reserve the right to change your teacher if necessary.
7. Health & Safety
You must disclose any medical conditions that may affect your ability to participate.
You must follow all safety instructions from the teacher and behave responsibly at all times.
Lessons are at your own risk. We are not responsible for injury except where caused by our negligence.
8. Pool Rules
Each pool we use has its own specific rules and regulations. These are displayed at the pool and may differ from venue to venue.
You and any students you bring with you must:
Read and follow all rules and instructions displayed at the pool.
Comply with any instructions given by pool staff or your swimming teacher.
Behave responsibly and safely at all times, taking care not to endanger yourself or others.
Failure to follow the pool rules may result in you being asked to leave the pool and/or suspension of lessons.
9. Refunds
Refunds will be issued by the original payment method within 14 days once agreed. Refunds apply only to lessons not taken or credited in accordance with these terms.
10. Liability
We are responsible only for foreseeable loss or damage resulting from our failure to provide lessons with reasonable care. We are not liable for personal belongings, theft, or indirect losses.
11. Disabilities & Special Needs
We aim to accommodate students with disabilities or special needs and will advise on the most suitable teaching approach.
12. Ending the Contract
You may end the contract at any time. Refunds will be provided for lessons not yet taken, less any reasonable costs incurred.
We may end the contract if you breach these terms or fail to provide required information/payment.
13. Miscellaneous
We may transfer rights and obligations to another organisation; you may end the contract within 14 days if you disagree.
Each clause is separate; if any are unenforceable, the remainder remain valid.
Delay or failure to enforce any term does not waive our rights.
14. Governing Law
These terms are governed by English law. Legal proceedings may be brought in the English courts (or the Scottish/Northern Irish courts if you live there).
